Terms and Conditions

The Little Organising Company

Full Public Liability & Professional Indemnity Insurance is provided to The Little Organising Company by Westminster Insurance.

Terms and Conditions

All clients are asked to read these Terms and Conditions and provide The Little Organising Company with a signed copy at the start of the first session.

Confidentiality and Privacy

The Little Organising Company provides a confidential and private service at all times, registered with the Information Commissioner’s Office.  https://ico.org.uk/

Client information will not be divulged to third parties unless you request me to organise additional services.  In such situations I will ask you to sign a consent form.  Should I request the use of a testimonial, or take ‘before and after’ photographs they will only be published with your full knowledge and written consent.

Hours of work

De-cluttering can be tiring both physically and emotionally, so I tend to advise clients to pace themselves, having drinks and rest stops when they feel they need to.  When a full day is booked a 30 minute break is requested at lunchtime, however you will be charged for hours actually worked.  Equally, should the task be completed quicker than anticipated the hours charged will be for actual hours.

Limits of work

During the session I am happy to assist with cleaning the working area as part of the task.  I am also happy to move or carry items that are within my physical ability.  Where heavier items will need moving however, you will need to make alternate arrangements, i.e. a family member, a friend, neighbour or a handyman.

Family & Pets

Organising and decluttering sessions are about working with clients, and as such would recommend that children have suitable childcare arrangements in place and animals may be safely placed in separate room.

Disposal of items

Following a decluttering session there are likely to be a number of bags or boxes filled with items that you no longer want.  You will need to make arrangements for the disposal of these items, for example to the refuse centre, to a charity shop, or to some other form of recycling organisation.  I am happy to advise you on organisations who may be able to help you achieve this.

Disclaimer

During the process of decluttering decisions about whether you keep or dispose of an item will always remain your decision.  The Little Organising Company cannot accept responsibility for the outcome of these decisions, however I will help and support you to make a decision that you feel is right for you.  Whilst working with you and your possessions great care will be taken when handling goods, however accidents and breakages can happen. In such circumstances The Little Organising Company will not be liable for damages and losses, which should be covered by your own household insurance.  The Little Organising Company is however covered by Professional Indemnity and Public Liability insurance.

Cancellation

It is accepted that cancellation is sometimes unavoidable.  If The Little Organising Company has to cancel, they will give as much notice as is possible.  If a client has to cancel with 36 hours of the booking or they do not attend a session then no refund will be made. If a client wants to rearrange up prior to the 36 hour period then every endeavor will be made to re-arrange the booking.

Payment terms

  • Full payment is requested before work starts. Payments can be made either by cash, or BACs transfer. An invoice will be issued.

  • Travel over 15 miles is charged at a rate of 45 pence per mile.

  • Any additional expenses e.g. sourcing items, will be agreed by both parties prior to any further work being conducted.